Effective Date: 1st February, 2024.
Thank you for shopping with DSM Eklavya Publication. Please read our Return and Refund Policy carefully to understand our practices regarding returns and refunds. By making a purchase from our website, you agree to the terms outlined in this policy.
1. Returns
We do not accept returns of physical books without genuine and logical reason. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include a copy of the original invoice or proof of purchase with your return.
2. Refunds
Once your return is received and inspected, we will also notify you of the approval or rejection of your refund.
- If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days.
- If your return is rejected, we will provide you with an explanation for the decision.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team at +91 8355890626 to arrange for the exchange.
4. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at +91 8355890626. We will provide instructions on how to return the item, and we will cover the cost of return shipping.
6. Late or Missing Refunds
If you haven’t received a refund within the specified timeframe, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at +91 8355890626.
7. Changes to this Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.
8. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us
at +91 8355890626.
By making a purchase from DSM Eklavya Publication, you agree to abide by the terms of this Return and Refund Policy.